Refund Policy

Super Morsel - Refund Policy

At Super Morsel, we strive to deliver the best food experience. If something doesn't meet your expectations, here's how we handle refunds:

1. Eligibility for Refund

Refunds may be initiated in the following cases:

• Wrong item delivered.
• Missing items from the order.
• Quality issues (e.g., stale food, packaging damage).
• Order not delivered within the estimated time and no longer needed.

2. How to Request a Refund

Contact us within 24 hours of delivery with your order ID and a brief description of the issue. Attach photos if applicable.

3. Refund Process

• Approved refunds will be credited to your Super Morsel Wallet within 24-48 hours.
• In case of payment gateway issues, refunds to bank accounts may take 5-7 business days.

4. Non-Refundable Scenarios

• Change of mind after order confirmation (unless cancelled before preparation).
• Incorrect address provided by the customer.
• Customer unavailable at the time of delivery (after reasonable wait).

5. Order Cancellations

Orders can be cancelled before they move to preparation. Cancelled orders are automatically refunded to the wallet.

6. Wallet Refunds

Wallet top-ups are non-refundable as cash. Credits remain usable for future orders on supermorsel.com.

7. Contact Us

For refund requests or disputes, email us at hello@supermorsel.com or call our support line.

We're committed to fair practices and making it right. Thank you for choosing Super Morsel — fresh cravings, guilt free, every single meals every day.